Door Supervisor

Duties and Responsibilities

• Access Control: Manage entry and exit points, ensuring only authorized individuals enter the premises.
• Customer Service: Greet visitors professionally and provide assistance when required.
• Conflict Management: Diffuse difficult situations and handle confrontations calmly and effectively.
• Patrolling & Surveillance: Conduct regular patrols to ensure the safety of staff, customers, and property.
• Incident Handling: Respond to emergencies, report incidents, and liaise with emergency services when necessary.
• ID & Age Verification: Check identification to ensure compliance with licensing regulations.
• Search Procedures: Conduct bag and body searches when necessary, following legal and company guidelines.
• Health & Safety Compliance: Ensure all safety protocols are followed, identifying hazards and reporting issues.
• Report Writing: Maintain accurate records of incidents, logbook entries, and security reports.
• Teamwork: Work alongside other security personnel and staff to maintain a secure environment.

Skills

• Strong Communication Skills – Ability to interact professionally with customers, staff, and law enforcement.
• Conflict Resolution – Capability to de-escalate tense situations and handle disputes calmly.
• Observation Skills – Keen eye for identifying suspicious behavior or security risks.
• Physical Fitness – Ability to stand for long periods and handle physical interventions when necessary.
• Customer Service Skills – A friendly yet authoritative approach when dealing with the public.
• Teamwork & Collaboration – Ability to work effectively with other security personnel and venue staff.
• Problem-Solving Abilities – Quick thinking to handle unexpected situations.
• Knowledge of Security Procedures – Familiarity with access control, patrolling, and emergency response.
• First Aid Awareness – Basic first aid knowledge is advantageous.
• Legal & Licensing Knowledge – Awareness of UK security laws, licensing regulations, and SIA guidelines.
• Attention to Detail – Ability to maintain accurate records and incident reports.

Qualification

• SIA Door Supervisor Licence – A valid Security Industry Authority (SIA) Door Supervisor licence is mandatory.
• Previous Security Experience – Experience in security, door supervision, or a similar role is preferred but not always required.
• First Aid Certification – A valid first aid qualification is desirable but not essential.
• Basic Literacy & Numeracy Skills – Ability to read and write reports and handle simple record-keeping.
• Right to Work in the UK – Must have legal eligibility to work in the UK.
• Clear Criminal Record – Ability to pass background checks as required by UK security regulations.

Experience

• Previous Experience in Security or Door Supervision – Preferably 1+ years in a similar role (e.g., security guard, bouncer, or event security).
• Experience Handling Conflict Situations – Ability to de-escalate confrontations and manage difficult individuals professionally.
• Knowledge of Crowd Control & Access Management – Experience in managing queues, checking IDs, and controlling entry points.
• Incident Response & Reporting – Familiarity with handling security incidents, writing reports, and liaising with emergency services.
• Customer Service Experience – Experience in interacting with the public and providing assistance while maintaining authority.