ZEM Services Limited

FAQs

Here, we have compiled a list of common questions and provided detailed answers to help address any queries you may have regarding our services. Whether you are interested in our skip hire services, security services, builders services.

SECURITY SERVICES

Yes, our security personnel are licensed and undergo rigorous training to ensure their competence and professionalism.

 We provide a range of security services, including manned guarding, access control, CCTV monitoring, mobile patrols, and event security.

Absolutely. We understand that each client has unique security needs, and we can customize our services to meet your specific requirements.

We have a stringent recruitment process, including background checks, vetting, and comprehensive training programs, to ensure that our security personnel are reliable and professional.

Yes, we offer security services for both short-term and long-term projects, ranging from one-time events to ongoing contracts.

Yes, we offer security services for residential properties, including manned guarding, CCTV monitoring, and alarm response.

We conduct thorough risk assessments, implement appropriate security protocols, and deploy trained personnel to ensure the safety and security of your premises.

Yes, we offer 24/7 security services to cater to clients with around-the-clock security requirements.

Our security personnel are trained to handle emergencies and security breaches effectively. We have protocols in place to respond swiftly and appropriately.

Yes, we can work with your existing security systems or help you implement new systems to enhance your security infrastructure.

SKIP HIRE SERVICES

We offer a range of skip sizes, including mini skips, midi skips, and large skips, to accommodate various waste disposal needs.

Our standard skip hire period is usually 7 to 14 days. However, we can discuss longer hire periods if needed.

Our skips are suitable for general household waste, garden waste, construction waste, and other non-hazardous materials. However, some restrictions may apply, such as prohibiting the disposal of hazardous or toxic substances.

In some cases, a permit may be required if the skip needs to be placed on public property, such as a road or sidewalk. We can assist you in obtaining the necessary permits from the local authorities.

Yes, we can arrange skip delivery and collection on weekends or holidays, depending on availability and prior arrangement.

We can arrange an additional skip for you or schedule an early collection if your skip is full before the agreed collection date. Additional charges may apply.

It is generally recommended to place skips on a flat, stable surface. If your location has uneven or soft ground, please inform us in advance, and we will assess the feasibility.

Prohibited items typically include hazardous waste, electrical appliances, batteries, asbestos, gas cylinders, and liquids. We will provide you with a comprehensive list of prohibited items.

 It is advisable to give us at least 24 to 48 hours’ notice for skip hire. However, we will do our best to accommodate last-minute requests whenever possible.

We follow proper waste management practices and aim to recycle or dispose of waste responsibly, adhering to applicable regulations and environmental standards.

BUILDERS SERVICES

We offer a wide range of builders services, including construction, renovations, remodeling, extensions, and maintenance work.

Yes, our builders are licensed professionals, and we carry appropriate insurance coverage to protect both our clients and our team.

Yes, we have experience in undertaking both residential and commercial building projects of varying sizes and complexities.

We maintain strict quality control standards and conduct regular inspections throughout the project to ensure that the work meets industry standards and client expectations.

Yes, we can provide references and show you examples of our past building projects to demonstrate our capabilities and the quality of our work.

Yes, we can guide you through the process of obtaining building permits and approvals, working closely with local authorities to ensure compliance with regulations.

Absolutely. We can collaborate with your architects or designers to bring your vision to life and ensure a seamless project execution.

The duration of a building project depends on various factors, including the size, complexity, and scope of work involved. We will provide you with an estimated timeline during the project planning phase.

Yes, we offer comprehensive project management services to oversee and coordinate all aspects of the building project, ensuring efficient execution and timely completion.

We understand that changes may arise during a building project. We will discuss and evaluate any changes or additional requests, providing transparent communication regarding the impact on timelines and costs.

CLEANING SERVICES

We provide a range of cleaning services, including regular house cleaning, office cleaning, deep cleaning, carpet cleaning, and post-construction cleaning.

Yes, our cleaning staff undergoes thorough training and background checks to ensure their competence and trustworthiness.

Absolutely. We can tailor the cleaning schedule to your preferences, whether you require daily, weekly, bi-weekly, or monthly cleaning services.

Yes, we provide our own cleaning equipment and supplies. However, if you prefer us to use specific products or equipment, we can accommodate your request.

Yes, we offer flexible scheduling options, including cleaning services during evenings, weekends, or outside regular business hours to minimize disruption to your operations.

Our cleaning staff are trained to handle your premises and belongings with care. We have protocols in place to ensure security and prevent accidents or damages.

Yes, we prioritize environmentally friendly practices and can provide eco-friendly cleaning products upon request.

We strive for customer satisfaction and will address any concerns or issues promptly. Please notify us within 24 hours if you are not satisfied, and we will work to resolve the matter to your satisfaction.

Yes, we offer cleaning services for special events or occasions, such as parties, conferences, or post-event cleanup.

Yes, we carry appropriate insurance coverage to protect against any damages or accidents that may occur during our cleaning services.