These terms and conditions govern the provision of services by ZEM Services Limited (“ZEM Services”) to its clients in the United Kingdom. By engaging our services, you agree to be bound by these terms and conditions.
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General Terms:
1.1 Client Responsibilities: a. The client agrees to provide accurate and complete information regarding the required services. b. The client is responsible for obtaining any necessary permits, licenses, or permissions required for the services. c. The client agrees to provide a safe working environment for ZEM Services’ staff and contractors.
1.2 Service Agreement: a. A service agreement will be established between ZEM Services and the client, detailing the scope, duration, and pricing of the services. b. Any changes to the service agreement must be agreed upon in writing by both parties.
1.3 Pricing and Payment: a. The client agrees to pay the fees outlined in the service agreement. b. All fees are exclusive of applicable taxes, unless otherwise stated. c. Payment terms are specified in the service agreement. Late payments may incur additional charges or interest.
1.4 Termination: a. Either party may terminate the service agreement by providing written notice within the specified termination period, as outlined in the service agreement. b. Termination does not relieve the client of any outstanding payment obligations.
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Security Services:
2.1 Security Personnel: a. ZEM Services will provide trained security personnel for the agreed-upon hours and locations. b. Security personnel will adhere to applicable laws, regulations, and client-specific instructions.
2.2 Client Obligations: a. The client agrees to provide necessary access and facilities for security personnel to perform their duties. b. The client is responsible for the security and safekeeping of any access keys or security codes provided by ZEM Services.
2.3 Limitation of Liability: a. While ZEM Services takes reasonable measures to ensure security, it does not guarantee the prevention of all unauthorized access or incidents. b. ZEM Services will not be liable for any loss, damage, or injury arising from the actions or omissions of third parties, unless caused by gross negligence or willful misconduct.
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Skip Hire Services:
3.1 Skip Delivery and Collection: a. ZEM Services will deliver and collect skips at the agreed-upon times and locations. b. The client is responsible for providing clear and safe access for skip delivery and collection.
3.2 Skip Usage: a. The client agrees to use the skip solely for the appropriate waste materials as specified by ZEM Services. b. The client must not overload the skip beyond its designated capacity.
3.3 Skip Contents: a. The client is responsible for the contents of the skip and ensuring compliance with all relevant laws and regulations regarding waste disposal. b. ZEM Services may refuse to collect a skip if its contents pose a risk to health, safety, or the environment.
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Cleaning Services:
4.1 Service Schedule: a. ZEM Services will provide cleaning services as per the agreed-upon schedule and specifications. b. The client may request changes to the schedule or specifications, subject to availability and additional charges.
4.2 Cleaning Equipment and Supplies: a. ZEM Services will provide necessary cleaning equipment and supplies, unless otherwise agreed upon in the service agreement. b. The client must ensure the availability of suitable water, electricity, and waste disposal facilities for cleaning services.
4.3 Liability: a. ZEM Services will take reasonable care while providing cleaning services. However, it will not be liable for any damage caused by existing defects, improper use of equipment by the client, or unforeseeable circumstances.
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Builders Services:
5.1 Scope of Work: a. ZEM Services will perform the agreed-upon builders services, as specified in the service agreement. b. Any changes or additions to the scope of work must be agreed upon in writing by both parties.
5.2 Client Obligations: a. The client is responsible for providing necessary access, permits, and utilities required for the builders services. b. The client must secure and protect valuable or fragile items from potential damage during the builders services.
5.3 Warranty: a. ZEM Services warrants its builders services for a specified period as outlined in the service agreement. b. The warranty covers defects in workmanship but excludes damage caused by client negligence, normal wear and tear, or force majeure events.
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Confidentiality and Data Protection:
6.1 Confidentiality: a. Both parties agree to treat any confidential information shared during the provision of services as confidential and not disclose it to third parties, except as required by law.
6.2 Data Protection: a. ZEM Services will handle personal data in compliance with applicable data protection laws. b. The client agrees to provide necessary consents and comply with any data protection obligations applicable to the provision of services.
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Governing Law and Dispute Resolution:
7.1 Governing Law: a. These terms and conditions are governed by the laws of England and Wales.
7.2 Dispute Resolution: a. Any disputes arising from or related to these terms and conditions shall be resolved through negotiation in good faith. b. If the dispute cannot be resolved amicably, either party may seek legal remedies through the courts of England and Wales.
Please carefully review these terms and conditions before engaging ZEM Services. If you have any questions or concerns, please contact us for clarification.